this post was submitted on 23 Aug 2024
1276 points (99.0% liked)

Comic Strips

14097 readers
2650 users here now

Comic Strips is a community for those who love comic stories.

The rules are simple:

Web of links

founded 2 years ago
MODERATORS
 

Stolen from Mastodon.

you are viewing a single comment's thread
view the rest of the comments
[–] Aeri@lemmy.world 34 points 6 months ago (3 children)

I keep running into this issue where I want to e-mail the support team of a product and their options are like

FAQ, Phone number, forum, "ai" "assistant

like please god no just let me submit a ticket please please please

[–] pacmondo@sh.itjust.works 15 points 6 months ago (1 children)

Then you call the phone number and its a "helpful" voice chat bot you have to tell your problem to and hope it directs you to the right directory in their convoluted phone tree

[–] HeyJoe@lemmy.world 3 points 6 months ago

As someone who works in telecom building phone tree menus, I agree. I have never said this is needed. I'm sure there are some companies with a million departments where narrowing it down with this would be quicker, but I've never dealt with one where 5 options and maybe a few subtrees didn't get the job done. Takes under a minute to navigate. I believe the customer enjoys this more as well.

[–] slaacaa@lemmy.world 5 points 6 months ago

They don’t give an email option, as then it would instantly become a ticket and they have to work on it. They prefer you gettig frustrated with the bot or the phone menu, and givng up

[–] tiredofsametab@fedia.io 1 points 6 months ago

This for me as well, but I'm on the opposite side of the world from US companies so calling is always a scheduling fiasco