this post was submitted on 05 Aug 2024
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LPT: Say "Complaint" to get through to customer service. (lemmy.world)
submitted 3 months ago by harmsy@lemmy.world to c/lifeprotips@lemmy.world
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We've all been there. Something goes wrong, so you call customer service. What answers is a bizarre, arcane mess of an answering machine where you have to puzzle out exactly how company x categorizes customer issues when all you want is to talk to a human being. Saying "Complaint" cuts through all of that, but you might need to wait on hold for a bit. Just make sure you're nice to the person on the other end.

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[–] Raiderkev@lemmy.world 1 points 3 months ago

I just had to do this with FedEx. At my old job, I used to call FedEx 2-3 times a week to get assistance over production stopping shortages for a medical device company. I used to have to say agent about 3 times and it would go through. I no longer work that job, and a few years have passed. I had a very urgent FedEx item that I needed to talk to a person about. I said agent, representative, human probably 10-15 times. It eventually told me it couldn't understand and hung up. I was fucking heated because I know it used to work and they took that feature away!