Technology

59415 readers

2821 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

627

An angry admin shares the CrowdStrike outage experience (www.theregister.com)

submitted 4 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

133 comments fedilink hide all child comments

IT administrators are struggling to deal with the ongoing fallout from the faulty CrowdStrike update. One spoke to The Register to share what it is like at the coalface.

Speaking on condition of anonymity, the administrator, who is responsible for a fleet of devices, many of which are used within warehouses, told us: "It is very disturbing that a single AV update can take down more machines than a global denial of service attack. I know some businesses that have hundreds of machines down. For me, it was about 25 percent of our PCs and 10 percent of servers."

He isn't alone. An administrator on Reddit said 40 percent of servers were affected, along with 70 percent of client computers stuck in a bootloop, or approximately 1,000 endpoints.

Sadly, for our administrator, things are less than ideal.

Another Redditor posted: "They sent us a patch but it required we boot into safe mode.

"We can't boot into safe mode because our BitLocker keys are stored inside of a service that we can't login to because our AD is down.

you are viewing a single comment's thread
view the rest of the comments

[–] modeler@lemmy.world 2 points 4 months ago (1 children)

You need at least two copies in two different places - places that will not burn down/explode/flood/collapse/be locked down by the police at the same time.

An enterprise is going to be commissioning new computers or reformatting existing ones at least once per day. This means the bitlocker key list would need printouts at least every day in two places.

Given the above, it's easy to see that this process will fail from time to time, in ways like accicentally leaking a document with all these keys.

[–] JasonDJ@lemmy.zip 1 points 4 months ago (1 children)

I think the idea is to store most of the keys in AD. Then you just have to worry about restoring your DCs.

[–] modeler@lemmy.world 1 points 4 months ago

I think that's a better plan than physically printing keys. I'd also want to save the keys in another format somewhere - perhaps using a small script to export them into a safe store in the cloud or a box I control somewhere