this post was submitted on 20 Jul 2024
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Nvidia GPU partners reportedly cheap out on thermal paste, causing 100C hotspot temperatures — cheap paste allegedly degrades in a few months (www.tomshardware.com)
submitted 3 months ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[–] schizo@forum.uncomfortable.business 43 points 3 months ago (3 children)

So here's the thing, really: there's a lot of companies that make good hardware.

The problem is there's not a single remaining AIB that has above shit-tier support if something goes wrong. They're all fucking awful to deal with, slow, and just suck. See: the recent ASUS support kerfuffle, except it's not just ASUS so much as every vendor in those same spaces.

EVGA is missed because their warranty support team was fucking stellar in a universe of otherwise wet diapers.

[–] ragepaw@lemmy.ca 21 points 3 months ago (1 children)

Asus made me handwrite a note with a picture of the card in the computer in frame, and the box and receipt, just to register the warranty.

Assholes.

[–] Entropywins@lemmy.world 3 points 3 months ago

Part of me wants to believe that's just one awesome support person at asus making random people jump through hoops...not a bad idea I'll have to find a place for that in my IT workflow

[–] Xanis@lemmy.world 18 points 3 months ago (2 children)

Gamer's Nexus is pushing for ASUS to have better support across the board. Their theory is if a leader in the industry does it, everyone else must naturally follow. I'm personally praying for their success.

[–] schizo@forum.uncomfortable.business 7 points 3 months ago

Yeah, I hope they do, but I'm hardly confident they will.

Part of ASUS's (and most everyone else's) problem is they don't do support, a 3rd party they contract with does.

So you have the stupid shit that happened, where the 3rd party company tries to get extra money out of you for repairs you don't need, because it's directly going to help their bottom line.

It's some fucked up priorities: ASUS wants the cheapest vendor, and the cheapest vendor is going to try to find any other way to get extra money beyond contracted rates for repairs.

[–] darganon@lemmy.world 3 points 3 months ago

ASUS is just not getting my money till they ditch the ArmouryCrate bullshit.

[–] mxcory@lemmy.blahaj.zone 6 points 3 months ago

I loved that gamer's nexus video that had behind the scenes view of EVGA's repair process. They were capable of changing GPU chips when necessary.