this post was submitted on 19 Jul 2024
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Great response, and matches with what I've been reading.
Holy shit, someone(s) at CrowdStrike have had a reeeeally bad end of the week!
Agreed. It is odd that CrowdStrike doesnβt seem to?? Please correct me. That they donβt have a test release and a general release.
Weird
It's definitely weird. They might well throw one out two developers and As under the bus for this event (I've seen this happen at other organizations - and such decisions smack of shitty management). But no matter how you look at it this is a company-wide failure. Because they didn't have the infrastructure and policies in place to test their changes properly.
What a disaster! Thanks for the thorough response π
For context, I do not work in anything remotely close to an IT department. I work in a hospital. This affected my work the other day too. I am a bit more tech savvy than some of my coworkers, so I was attempting to see if I could fix the issue on my own by reverting to the previous windows update in recovery mode.
However, doing so prompted me for a Windows product key, which I obviously didn't have because I didn't install Windows on that computer.
The IT department had to come around individually for every single affected computer. They had to manually look up and type out the unique Windows product key for every single affected computer in order to be able to fix the problem.
Not sure if most installs of Windows act that way or not, but it definitely made the process more manual and annoying than it had to be. I have no idea why many of the recovery options required me to look up and enter a Windows product key. Seemed very odd to me and just made the ordeal more manual and time consuming than it had to be.
I believe some hospitals even ended up having to cancel surgeries.
I suppose that's possible, but I didn't see the word "Bitlocker". Would that not necessarily appear on screen? It just asked for a product key, which I thought was odd.
It wasn't blocking me from logging into Windows (which would blue screen though). It was instead blocking me from using certain recovery options.
Edit: After some digging, that is likely what it was even thought it didn't say Bitlocker on the screen. From screenshots, it looks like it occasionally doesn't say that. Would make sense for security purposes and I'm sure many companies had something like that enabled. It made fixing the whole ordeal a much more slow and manual process though instead of just giving users some instructions!
Also sorry idk who downvoted you!
I was wondering why this didn't happen to me, and I guess it's because my company uses Carbon Black which seems to be a competitor to CrowdStrike. Phew!
Thanks for the good explanation.