Honestly, I would try the restart first (cause it was easier/more automated), and then a full shutdown and power-up. It's been many years since I called any IT support though, but that was mu process. Cause I hated having to call for help lol

[–] thermal_shock@lemmy.world 1 points 4 months ago (1 children)

but a shutdown is NOT a restart anymore and doesn't quit and restart processes

https://youtu.be/OBGxt8zhbRk?si=BE17RFGEzen5WM8n

[–] MrShankles@reddthat.com 2 points 4 months ago

I hear ya, and appreciate the info because I didn't know that. I was saying that I would do both before calling, and then again when they asked me

But this was back in like 2004-ish, so I'm not sure what was best practice back then. I would just try it all before calling lol... going so far as to shut down and unplug for a few seconds or more