this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 3 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] Ballistic_86@lemmy.world 18 points 3 months ago (1 children)

Automated phone systems have been a thing for decades. They are notoriously shitty and adding a layer of “friendly AI” on top of that shitty system doesn’t bode well.

[–] T156@lemmy.world 2 points 3 months ago

They're usually built for the lowest bidder.

and that's even before it has to contend with you having an accent, or the mic quality being anything less than crystal clear, with a perfect connection.