this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 3 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] J12@lemmy.world 8 points 3 months ago

I talk to about 10 customers each day for no more than 30 minutes and 99% of the time it’s to fix something they messed up on. 30% of those people are jerks.

Thankfully most of my job is NOT dealing with customers and I truly feel bad for people who have to deal with them in high volume each day.

If I call them, I can fix it immediately, if they call in, enjoy the robot. So don’t be mean and the call won’t be disconnected (which I have permission to do fortunately)