this post was submitted on 31 Jul 2023
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Showerthoughts

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We should stop saying "The customer is always right" because it's not true (discuss.tchncs.de)
submitted 1 year ago by OpticalMoose@discuss.tchncs.de to c/showerthoughts@lemmy.world
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In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it's the CEO and the board of directors that control the narrative. That's why we're getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

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[–] Uranium3006@kbin.social 1 points 1 year ago

Indeed. But it somehow morphed into "customers can abuse and harass staff at customer service jobs"