this post was submitted on 17 Jun 2024
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McDonald’s will stop testing AI to take drive-thru orders, for now (www.theverge.com)
submitted 1 year ago by neme@lemm.ee to c/technology@lemmy.world
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[–] kromem@lemmy.world 38 points 1 year ago (1 children)

A lot of people seem to be misinterpreting the headline given the content of the article:

It told Restaurant Business it was testing whether the voice ordering chatbot could speed up service and that the test left it confident “that a voice-ordering solution for drive-thru will be part of our restaurants’ future.”

This is just saying that they are ending their 2021 partnership with IBM for AI drive thru.

Not that they are abandoning AI for drive thru.

[–] megopie@lemmy.blahaj.zone 11 points 1 year ago

I suspect that even if they were abandoning future plans for AI drive through ordering, they wouldn’t say they were. Saying you’re not doing anything with AI might actually hurt a companies share price right now.