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No one should have to “grow a thicker skin”: Valorant studio commit to harsh penalties for harassment
(www.rockpapershotgun.com)
this post was submitted on 05 Jun 2024
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Yes that is how moderation has worked in some places in the past. It's also been historically unpaid volunteer work and not particularly effective, especially at large scales. Most of the people here have at least one story about bad moderation on reddit precisely because that kind of moderation is inefficient and heavily influenced by the personal bias of the moderator reviewing a report. You still needed to block people on a regular basis if you wanted to both participate and avoid harassment from a subset of users. That's how it is all over the internet and there is nothing that can be done to completely remove that element of online activity. Hence the need for thicker skin.
Well yeah, that's why part of Riot's solution seems to be adding more mods. I'd be more understanding if Riot didn't have the resources to add more paid mod support, but I truly don't think that's the case. So yeah, pay more mods and use more advanced technology to flag communication, I think that's an attainable goal.
I'm not saying that people shouldn't still protect themselves by blocking harassment, but I believe it's perfectly within devs' abilities to at least attempt to remove the most heinous bullies from the game.
While that is true in many respects, voice chat is quite difficult to police compared to text chat. I'm not sure how you go about automating or even monitoring that without recording everything people say using your service. Which then brings up a whole host of issues from data storage costs to privacy concerns to consent to record laws. You pretty much have to rely on users to submit evidence of their claims and that leads us back to the idea that users need to expect to have an active role in enforcing any sort of moderation policy.
It doesn't bring up any issues to record people for moderation purposes, if it's in the Terms of Service of whatever service/game you're using. Agreeing to the ToS is a form of contract. CoD's voice chat, for example, is already monitored and recorded.
Also, as voice recognition with AI is getting better, so will the effectiveness of those moderation tools. Not just in terms of speed but also in terms of cost.
Just because they're already doing it doesn't mean there's no issues with it.
Well, there aren't. If people sign a contract and aren't aware of what it says, that's their own problem. And gaming is a commodity, so it's not like you HAVE to sign that contract if you disagree with it. Just don't play the game then.
You can say there's no issues with that system as many times as you like but it's not going to make it true. Some people definitely disagree with you on that point and I know that because I'm one of them. You don't seem all that interested in having that opinion challenged so I'm not going to bother writing out why here but I've said more on the topic in this thread if you'd like to understand another perspective more clearly.