this post was submitted on 02 Jun 2024
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Interesting perspective I never accounted before thank you. Cabs were notorious for not picking up black people. Can't speak for hotels.
Hotels prior to the Internet would do shitty things like:
Hotels took a long time to actually get online checking. Most hotels were still requiring phone reservations way past 2010. And even if you get a reservation over the phone, they could always take one look at you upon arrival and reject it.
Airbnb forced them to move to the digital age. They forced them to show the pricing up front. They forced them to have photos of the room types. They made them take reservations and actually hold it, else face bad reviews.
You could book hotels online prior to airbnb. I have done that numerous times since 2000...
The big chains for sure. But many did not - especially if you weren't in a metropolitan area.