this post was submitted on 28 Apr 2024
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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 5 months ago by MichaelTen@lemmy.world to c/technology@lemmy.world
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[–] VirtualOdour@sh.itjust.works 3 points 5 months ago

Yes but how often do you call? People like us make up like 1% of their calls, 90% come from people asking 'how do I download the Google?' or 'I saved a picture of my cat where did it go?' and 9% is people with general questions they could have found online but they didn't want to get into it.