cross-posted from: https://lemmy.dbzer0.com/post/17618684
Forced arbitration means any legal disputes you may have with Discord must be resolved through a single third party mediator, who 99% of the time is chosen by, and will rule in favor of, the corporation/Discord. This effectively removes all your legal rights as a consumer, because arbitration decisions are legally binding and non-appealable.
The new ToS goes into effect April 15th, 2024.
YOU CAN OPT OUT OF ARBITRATION. You must email arbitration-opt-out@discord.com BEFORE MAY 15TH (30 days after ToS effective date) with your username stating that you wish to opt out of the arbitration clause. Once May 15th passes you are bound to arbitration with Discord forever.
Opt-out before it's too late.
Given that their mediation is binding to discord too, depending on the mediator, it can be a good thing for customers too.
If it was in the customers favor, they wouldn’t be doing it lol.
And surely the customer could choose their arbitration in lieu of court, no? So opting out doesn't really cost the consumer anything, it merely adds options.
Court and lawyers has a much higher cost before court than arbitration. That goes for both their customers and themselves.