And if you want something realtime, IRC & XMPP are low-resource chat options—with the latter being federated & can offer encryption for private rooms.

[–] RvTV95XBeo@sh.itjust.works 5 points 8 months ago (1 children)

Sure, but those options solve literally none of the issues discussed above

[–] toastal@lemmy.ml 2 points 8 months ago (1 children)

There’s still been a time & place for realtime communications where the history preservation doesn’t quite matter… it can be some general recon of a problem to know what to even ask so as to not clog up the signal-noise for SEO or even if it’s mostly off-topic banter to relate to community members.

[–] bufalo1973@lemmy.ml 2 points 8 months ago (1 children)

I'm thinking of a rapid alert on a problem in the project using IRC/XMPP/Matrix and then the project managers posting it in a forum about problems in the project.

[–] toastal@lemmy.ml 1 points 8 months ago

I could see a bot that could escalate a post with a 🐛 reaction from a maintainer & post an issue. I do feel sometimes tho it is nice to get chat to help the one in need shape the question in a way that folks can help as often they may not know what they are looking for or the root cause. The issues tho is that often those in chat & the asker don’t like the context switch of going to the forum later rather than just answering it here & now--even tho this comes at a detriment to the community as the answer slips into the void.