Technology

59438 readers

3611 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

260

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

31 comments fedilink hide all child comments

Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions

you are viewing a single comment's thread
view the rest of the comments

[–] NocturnalEngineer@lemmy.world 27 points 9 months ago (1 children)

If it was a human agent, surely they would still liable?

They're an agent of the company. They're acting on behalf of the company, in accordance to their policy and procedures. It then becomes a training issue if they were providing incorrect information?

[–] tiramichu@lemm.ee 32 points 9 months ago

Yes, if it was a human agent they would certainly be liable for the mistake, and the law very much already recognises that.

That's my whole point here; the company should be equally liable for the behaviour of an AI agent as they are for the behaviour of a human agent when it gives plausible but wrong information.