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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages (www.cnbc.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

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[–] jonne@infosec.pub 2 points 9 months ago (1 children)

Presumably this is monitoring conversations between employees, all of which would have it in their contract (I'm thinking about stuff like break rooms). In fact, even in customer facing areas, corporations would just hang a sign that says 'for your safety we have recording equipment in the store' or whatever.

[–] billiam0202@lemmy.world 2 points 9 months ago

The article specifically called out "workplace communication platforms" so my comments were more directed at companies monitoring their instances of Zoom/Slack/Teams/etc. But it's a certain bet that Walmart will try to use AI to monitor its breakrooms to make sure nobody says the evil "U" word.