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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)

submitted 9 months ago by dantheclamman@lemmy.world to c/technology@lemmy.world

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[–] JohnEdwa@sopuli.xyz 3 points 9 months ago* (last edited 9 months ago) (1 children)

You could make a big, red, flashing button that says "pressing this button will cancel all your channels, are you sure you want to do that?", and you would still get an significant amount of users complaining that pressing the button did exactly what it said it would because users don't read.

[–] Meowoem@sh.itjust.works 1 points 9 months ago

And there are plenty of ways to mitigate that such as having a window in which cancelled subscriptions can be reinstated.

Making software and services awful because theoretically a bad user is going to misuse it is dumb, it's the very core of enshittification.