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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] nilloc@discuss.tchncs.de 7 points 10 months ago

And it pushes the cost of redundancy into the backs of the workers who didn’t call in sick, and have to work more hours or more tasks in a day or risk being responsible for an underperforming store.

If it actually hurt monthly profits, they wouldn’t do it. The fact that it may hurt longer term profits—through delays, employee retention, or quality control—either isn’t understood by the C suite, or they just don’t care.