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Ok... So not shopping at Wayfair. I never really did, but not going to now.
Wayfair is just a consolidated virtual storefront for thousands of small companies that wouldn't have been able to afford an online presence on their own. It's a cool concept, there is a reason they seemed to come from nowhere and properly compete with established services. But it also means product quality and level of customer service are gonna be all over the place, though averaging out to be quite poor on both fronts.
My parents have been burned so many times with ordering from wayfair. Mostly by stuff arriving broken from not being packed properly for shipping, but also alot of deceptive marketing. The wayfair virtual storefront doesn't seem to do a very good job of policing their back-end clients.
Yeah, I've found nicer stuff there at affordable prices vs most furniture stores and it's better than going round Amazon. There's always 5 stores with identical photos selling what looks like the same thing and reviews are high for one and low for others so it's kind of hard to know what you're buying. Finding stuff takes a fair amount of work but most of what I've gotten is good.
But every now and then the box arrives and a corner is ripped off so random parts have fallen out in transit and others are scratched. Wayfair is generally good about resolving issues like that but it's a pain to deal with.
Ikea is better and sometimes cheaper anyway.