this post was submitted on 27 Nov 2023
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Is there any family friendly, simple ticketing system ? (alien.top)
submitted 9 months ago by lolozen@alien.top to c/main@selfhosted.forum
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I'm looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I'd like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

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[–] vogelke@alien.top 1 points 9 months ago

First, have a look at these pages for some ideas:

Have you ever used Midnight Commander or a filesystem browser? If you're comfortable finding your way around a directory tree, here's a quick and dirty example with your tickets under a folder called "issues":

FILENAME                            CONTENTS

+--issues
|   +--mom
|   |   +--2023-1128-wifi
|   |   |   +--1-title              Cannot connect to youtube
|   |   |   +--2-computer           iMac, Mac OS 9.0, 128M RAM
|   |   |   +--3-description        Mom said the wifi won't let her out.
|   |   |   +--OPEN                 [empty file, not fixed yet]
|   +--pop
|   |   +--2023-0725-browser
|   |   |   +--1-title              Cannot display my favorite site
|   |   |   +--2-computer           Alien laptop, Windows 11
|   |   |   +--3-description        Firefox is crapping all over itself.
|   |   |   +--FIXED                [empty file, shows all good]
|   +--sis
|   |   +--2023-0901-ms-word
|   |   |   +--1-title              My thesis is ruined!
|   |   |   +--2-computer           Dell Desktop, Windows 10
|   |   |   +--3-description        Word just mangled a file.
|   |   |   +--OPEN                 [empty file, not fixed yet]

You don't need a bunch of separate files; I like directories in case there are screenshots, email messages, etc. Something like this would also work using (say) dokuwiki.