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Best and worst parcel delivery firms revealed in Citizens Advice rankings (www.thisismoney.co.uk)

submitted 11 months ago by Emperor@feddit.uk to c/unitedkingdom@feddit.uk

17 comments fedilink hide all child comments

Over 13million people had an issue with the last parcel they received, according to new research, as a league table of the worst offending firms has also been revealed.

A third of shoppers experienced a problem with a parcel in the last month, either because of late delivery or parcels being left in insecure locations, according to Citizens Advice.

The consumer charity has also published its annual parcel delivery rankings, which shows major parcel firms have delivered a dire service for the third year running.

....

Evri and Yodel came bottom of the parcel table, with an overall score of just 2 stars out of a possible 5, followed closely by DPD with a meagre 2.25 stars.

Royal Mail and Amazon jointly came top, but with just 2.75 stars out of 5.

The top five firms have been measured on their performance on delivery problems - of which Yodel, DPD and Evri are the worst performers - as well as customer service, accessibility and trust.

Royal Mail and Amazon scored 2.6 out of 5 on delivery, followed by DPD with 2 out of 5 and Yodel and Evri both scoring 1.8 out of 5.

...

When it came to customer service, nearly half of consumers said they faced further issues when they tried to resolve a problem with their delivery - for example not getting a response to their complaint.

Amazon's customer service was miles ahead of competitors, scoring 3.6 out of 5, while Royal Mail scored 3. Yodel came bottom with 2.3 out of 5 and also scored the lowest on trust.

...

Four of the five major firms scored 2 stars or below when it came to meeting the needs of disabled customers or individuals who required adjustments to deliveries.

...

Royal Mail came out top with 2.8 out of 5 stars, while Amazon, DPD and Yodel scored 2 out of 5.

Evri scored just 1.6 out of 5 when it came to helping customers with accessibility needs.

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[–] Emperor@feddit.uk 6 points 11 months ago (1 children)

It's almost not worth giving a best and worst as they all did so badly. It's especially disappointing to see the Royal Mail struggling as they always used to be solid and reliable - I wonder what could have happened... 🤔

[–] thehatfox@lemmy.world 2 points 11 months ago (1 children)

Yes, it's pretty poor that none of them managed even a 3 out of 5 overall.

There are quite a few couriers missing though, no Fedex, DHL, DPD Local, Parcelforce, UPS. I wonder how they compare.

[–] Emperor@feddit.uk 2 points 11 months ago

I'd guess they do relatively better because they have lower volumes (don't some of them only do large parcels? I haven't encountered them, other than DHL, much and it tended to be big items) and the wheels seem to come off (figuratively, the vans usually look sturdy, although I did drive passed an Amazon driver trying to change two tyres late Saturday - they clearly had had a long day and enough of this BS) when they try and push quantity, often at the cost of quality.