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Americans are confused, frustrated by new tipping culture, study finds (www.washingtonpost.com)

submitted 1 year ago by Powderhorn@beehaw.org to c/usnews@beehaw.org

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It's gotten rather absurd. If my interaction is with a kiosk short of being handed something, it's an insulting extra step. I'm already paying the price for my employer's pay scale ... I can't take on someone else's stinginess.

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[–] ShellMonkey@lemmy.socdojo.com 8 points 1 year ago (1 children)

I have to wonder howuch the popularity of all the digital ways to pay is to blame for this. Way back people would leave a few actual bills on the table, it was presumed that the server would get them and all was well.

Now people routinely use debit cards, phones, telepathic toadstool fund deposits, etc to pay for everything. You can use a credit card to buy a soda from a vending machine FFS. As a result it's simpler to just add it to a single transaction and so everyone wants their token.

I'm always wary of paying a tip at the till though, part of me suspects the staff will never see that, or the owner will claim a portion for just being a swell person, which is not the point of the tip.

[–] ConsciousCode@beehaw.org 2 points 1 year ago

I saw a tip option at a coffee shop the other day, but it's very unclear who's even getting that tip. The cashier? They're not doing anything extra, so a tip doesn't make sense. The barista? If I get a complicated drink a tip might make sense. But I genuinely wouldn't doubt it if this ambiguity is taken advantage of and the business just pockets the tip and no one sees it.