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It seems that where we differ is they yes, I do think that employee providing shitty service deserves a living wage. But more importantly, there's so much that people do for us that should be paid but isn't, or that isn't paid enough to live off of but should be. People who volunteer their time to clean up public spaces, to help take care of the sick and elderly or young children, people producing art for the rest of us to enjoy, people doing doing fundamental research on topics that aren't currently trendy, and likely many more that aren't coming to mind right now.
Their choice to provide shitty service is also a choice to not have a "living wage".
If it were a deliberate choice, then sure, I'd agree with you. The issue is that it often isn't, and you don't know how much choice someone has until you've lived their exact life.
Providing shitty service is always a choice.
What do you consider to be shitty service?