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Is UX/UI and marketing really the reason XMPP lags behind Signal/Matrix/Telegram? (discuss.privacyguides.net)

submitted 5 days ago* (last edited 2 days ago) by underline960@sh.itjust.works to c/privacy@lemmy.dbzer0.com

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Edit: Matrix isn't going freemium, it's introducing premium accounts to fund the matrix.org homeserver. Thank you for the corrections in the comments.

~~Matrix is going freemium~~ Matrix is introducing premium accounts and WhatsApp is adding ads, which is sparking the annual "time to leave [app]" threads.

Users don't care that much about privacy, but they do care about enshittification, so XMPP not being built for it shouldn't be a problem.

Meanwhile, I've heard for years that XMPP has solved a lot of the problems that lead more popular apps to fail.

Is it really just a marketing/UX/UI problem?

If XMPP had a killer app with all the features that Signal/Whatsapp/Telegram has, would it have as many users?

If not, why does it keep getting out-adopted by new apps and protocols?

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[–] Turret3857@infosec.pub 2 points 5 days ago

I have an elderly relative recently ask me why the email on their phone wasn't on their computer.

(it was an SMS.)