this post was submitted on 16 Jun 2025
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Privacy

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Is UX/UI and marketing really the reason XMPP lags behind Signal/Matrix/Telegram? (discuss.privacyguides.net)
submitted 5 days ago* (last edited 2 days ago) by underline960@sh.itjust.works to c/privacy@lemmy.dbzer0.com
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Edit: Matrix isn't going freemium, it's introducing premium accounts to fund the matrix.org homeserver. Thank you for the corrections in the comments.

~~Matrix is going freemium~~ Matrix is introducing premium accounts and WhatsApp is adding ads, which is sparking the annual "time to leave [app]" threads.

Users don't care that much about privacy, but they do care about enshittification, so XMPP not being built for it shouldn't be a problem.

Meanwhile, I've heard for years that XMPP has solved a lot of the problems that lead more popular apps to fail.

Is it really just a marketing/UX/UI problem?

If XMPP had a killer app with all the features that Signal/Whatsapp/Telegram has, would it have as many users?

If not, why does it keep getting out-adopted by new apps and protocols?

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[–] wildbus8979@sh.itjust.works 5 points 5 days ago* (last edited 5 days ago)

XMPP has most of the features Signal offers, and then some, and has had for a long time. In fact Signal's encryption scheme is derived from OTR which was pretty iniquitous on XMPP at the time. With the addition of key ratcheting, which was added with OMEMO. XMPP has groups, and video, and has had those for far longer than Signal. What Signal lacks is roster privacy. But for the longest time that was really very weak if your adversary was a Five Eyes state.

As for UI/UX, check out Dino. It's really nice.