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— George Carlin
More workers than soldiers at this point
I have a friend who studies behavior but applied to employment systems. Tons of research there on getting the most out of your employees. This sounds terrible when you first hear it right? But when you read it it’s about not burning out staff with reasonable quotas and demands, using positive reinforcement, building morale, etc. basically that you might decrease output slightly now but you’ll increase retention of the staff and the staff will overall be much more satisfied
They reject this in basically every industry even though it’s evidence based. It’s easier to burn people out and churn through workers. Meanwhile humanity stays poor and miserable for the most part (aside from a small percentage that makes out like bandits)
Right? Tons of studies show that treating your employees well is way more profitable than treating them like shit. Even from a capitalist perspective, it's stupid to not treat them well.
Well it depends. If you want quality staff delivering quality service/making quality products then yes it is. You have to spend a ton of money onboarding and training them so burning them out is foolish because you just burn cash
However, if you are fine with delivering a poor or mediocre service/product (the bare minimum), you can slash training and onboarding costs to the bare minimum. Your staff will be even more resentful because now they will struggle.
But as long as you have a huge pool of workers clamoring for jobs you can keep this going and even do so with abusive conditions (demand 100% efficiency, constant overtime, insane quotas, etc). Just burn them out and when they crash pick another resume from the pile
I was talking to someone the other day who works in the tech industry. They had a coworker who died on a Friday and they were replaced on a Monday. There was no fanfare or grieving. It was just “okay, that’s a bummer, here’s his replacement”