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You didn't specify but this sounds like an issue where you are confusing sonarr and radarr where only one is configured "properly".
You're right, radarr is the one that handles moving stuff around isn't it? Tbh I've got massive add so I get super into these projects and the setup, but when it comes to maintaining, I've completely forgotten how everything works.
Would you happen to know how I can fix this through radarr? I wouldn't be totally opposed to completely redoing the entire workflow if that's what it takes
Sonarr is TV and radarr is movies.
Oh yeah no I'm taking about sonarr then
You would need to post your config.
First guess is read/write access. Either sonarr can't read the download directory, or it can't write to the media directory.