this post was submitted on 23 Mar 2025
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Buy European

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[โ€“] Aux@feddit.uk 8 points 6 days ago (3 children)

That's just regular customer service in Europe :)

[โ€“] lord_ryvan@ttrpg.network 18 points 5 days ago (2 children)

LMAO no it isn't! Not answering calls, acting dumb when you do, trying to bully the noisy customer away and charging extra for everything even when not allowed by EU law is customer service here.

If I need customer service, I avoid Western products/services and go for Japanese, South Korean or HK ones; they actually respond fast and take you serious, without extra charge.

Wrong sub, I know.

[โ€“] Aux@feddit.uk 2 points 5 days ago (1 children)

Never had any issues in 40+ years...

[โ€“] lord_ryvan@ttrpg.network 1 points 5 days ago

Perhaps Dutch electronics brands and store chain are an exception.

[โ€“] Glitterbomb@lemmy.world 2 points 5 days ago

You're right, he took a knife to that TV in under a second. Impressive!

[โ€“] boonhet@lemm.ee 3 points 5 days ago (1 children)

Nah, definitely goes above and beyond. There are some companies that do this, but there are plenty that will do anything they can to make you just go away.

I've heard a similar story of BeQuiet. Friend bought a cooler for AM3, upgraded to AM4, asked about new bracket, it was shipped out to them for free. But I think in that case it was actual company policy they announced on their website, as did many other cooler manufacturers when AM4 came out.

[โ€“] Aux@feddit.uk 2 points 5 days ago

Pretty much every company and every shop I've used in my 40+ years on this planet went above and beyond. Both big corporations like IKEA and Philips to small local online shops, which are trying to survive in a world dominated by Amazon. I also lived in a few European countries and had the same experience everywhere.

[โ€“] DownByLaw@lemmy.world 1 points 5 days ago

Nope, not even close