this post was submitted on 05 Mar 2025
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406
Brother denies using firmware updates to brick printers with third-party ink (arstechnica.com)
submitted 1 day ago by misk@sopuli.xyz to c/technology@lemmy.world
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[–] LastYearsIrritant@sopuli.xyz 6 points 10 hours ago (1 children)

Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.

Asking policy questions or anything at this level would likely get no useful info.

[–] ayyy@sh.itjust.works 1 points 3 hours ago (1 children)

Only if the customer service is unempowered garbage.

[–] FelixCress@lemmy.world 2 points 40 minutes ago

Welcome to the real world.