this post was submitted on 30 Aug 2023
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If I’m going to go through the hassle of abandoning all the bells, whistles, and conveniences of major smart phone makers, I would hope to get a little more than just 5 years on my OS. The entire impetus for my getting one of these is the ability to replace failing parts and upgrade it as I go. What’s the point if it’s just going to stop being updated?
I have an iPhone currently going on year 4. Replaced the battery once for $100. Got it for $700. I just don’t see why I should make the swap now. OS/security isn’t enough of a difference, price isn’t enough of a difference. Cameras on iPhone are better.
All that fairphone offers me that I really want is better control and privacy, which is important to me, but I was expecting a little more on other fronts. 
Unfortunately it's impossible to offer support for longer than the chipset
Actually in the past they updated their software even past the support from qualcomm, rewriting by themselves what was needed to allow and old chipset to run newer android version
Source
Yeah, well, they are just doing what custom ROM makers have been doing for a decade and a half.
My old Droid 4 was also EOL after Android 4.1. Custom ROM makers pushed this up to Android 7.1 by ignoring the parts (e.g. the Kernel) that they couldn't update.