this post was submitted on 25 Dec 2024
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Asklemmy
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A good retail one: don't say "sorry for your wait." Say "thank you for waiting" or "thank you for being so patient".
Something to do with... it makes people feel good about themselves if they think they've done something for you, which in turn makes them more likely to keep being patient.
So similar thing I learned in sales. I avoid using the word "help" because if you ask something like "is there anything I can help you with"? The word "help" subconsciously makes them feel like you are implying they are weak, vulnerable, and need assistance. Where as if you ask them "is there anything I can do for you"? The word "do" has a more positive connotation and implies that you are offering a service or a gift, which more people are likely to agree to.
I have never thought of it this way, thanks i think ill take this on board.