this post was submitted on 28 Aug 2023
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datahoarder

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Greetings!

I have 2 related knowledge bases that I have been working on for a long time which I would like to download for my portfolio. I reduced the size of one by 5/6, and the other by 4/5, in addition to very very heavy ease-of-use editing . It is a substantial improvement, and what I want to market myself to do, if I have to keep working. I actively enjoy doing it.

My company will not approve the third party backup application for zendesk (the host of these kbs) and I don’t know how to write a script to back it up or anything. I don’t know how any of that works, but zendesk recommends a python script.

I checked a few indexers and couldn’t find the pages, but even if it was indexed by url, I can’t really go through and download individual page links, so I’m not sure what to do. I don’t know python, or anyone who knows Python.

For context, the project as a whole has been my world for the last 9 months, it’s not what I was hired to fix explicitly, which is why they dgaf about my portfolio, but it’s what I want to do (and I’m great at it, even have a degree for it!). I want a snapshot of the whole thing on my last day, ideally including the archived articles I got rid of.

Any ideas for someone who doesn’t code?

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[–] ApathyTree@lemmy.dbzer0.com 1 points 1 year ago (1 children)

This is all “cloud” so no real database. Or at least I wouldn’t know how to download/access it. There’s a tool my company won’t approve to perform backups.. they don’t understand that cloud means “someone else’s computer”. It would solve my problem, but I’m not permitted to install it. I’m the lowliest of grunts; customer service tech support. But also fix all our documentation plzandtkx.

The pages are exposed to the internet, but I’ve looked on various internet archives and they don’t come up, my company may block archiving. Even if they did though I have hundreds of pages (thousands of you count the archived stuff).

[–] Shdwdrgn@mander.xyz 2 points 1 year ago

Yeah I figured the solutions wouldn't be quite that easy since you were here asking, but sometimes it helps to get the simple ideas out of the way first so others can come along with better methods. Good luck on your search!