Selfhosted
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I deployed RocketChat on two different client installations (didn't check the licensing you're mentioning, I'll have to look into that) and I run a Prosody instance (XMPP) on my own; tried Matrix for a short while and ran away from that mess as fast as I could. anyhow, although the messengers work without any significant issues or downtime, the amount of flak I get from non-tech normies about the client apps is staggering.
the apps just aren't up to current UX standards. they're used to Twitter and iMessage and Telegram quality UX, and getting used to these PoC-quality apps - both on mobile and desktop - makes them "feel icky". I've had to intervene on a number of occasions when some of them transferred their business-related comms to other platforms because they just can't/won't get used to these apps.
I'm not sure if matrix will ever be able to overcome this hurdle