They only ship to specific countries. When they started it was US and some EU countries. Eventually they expanded, they ship to Aus now but not NZ yet. And it doesn't seem likely it will happen any time soon. They are also oddly protective, actively preventing people outside supported countries from buying their stuff.

I know it's a risk I took when ordering from them, even at the time they were not shipping to NZ and were saying you weren't allowed to freight forward. But that doesn't make it any less frustrating.

I have actually done an order with some upgrades, I replaced the screen panel and hinges at one point, but that was probably a couple of years ago now. At that time I still managed to order with my NZ credit card, but it doesn't seem to work anymore.

[–] eagleeyedtiger@lemmy.nz 2 points 1 week ago (1 children)

Ah yeah that's always the risk importing something that doesn't officially ship or sell here. I'm guessing it's to do with providing support and warranties with areas that it's not officially sold?

Hope you find a solution, otherwise take a holiday to the US 😂

[–] Dave@lemmy.nz 2 points 1 week ago

I wish that would work, but I need a credit card with a billing address in a supported country!

Or I can spend $4k+ 😯 on the only one that's on Trademe right now, but that defeats the purpose of having an upgradable laptop!