this post was submitted on 07 Dec 2023
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Free and Open Source Software

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TechConnectify@mas.to - Oh my gosh I just figured it out.

Okay, all you open source evangelist people: your knee-jerk reaction to come at people who are talking about a problem with whatever commercial software they use and suggest Your Favorite Alternatives™ is exactly like saying "why don't you just buy a house?" to someone complaining about their landlord.

TechConnectify@mas.to - Actually, to borrow from @DoubleA, it's worse than that.

It's like talking to someone who is in a crappy apartment as though they have the agency and skills to stake out a plot of land and build their own home.

You have to be at peace with the fact that some people just want to exist and not worry about so many things. And they still have a right to complain about their situation.

Link to thread: https://mas.to/@TechConnectify/111539959265152243

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[–] ichmagrum@feddit.de 133 points 11 months ago* (last edited 11 months ago) (3 children)

Damn, I didn't know people couldn't financially afford installing Linux.

[–] brie@beehaw.org 72 points 11 months ago (2 children)

"Open source is free if you don't value your time." (forgot who that quote is from)

Sometimes the time investment is small, but especially for complex software, the friction of switching from one imperfect (proprietary) software to another imperfect (open) software makes it not really make much sense unless the issue is severe (house is half destroyed).

[–] conditional_soup@lemm.ee 45 points 11 months ago (1 children)

This is basically what he was saying. Open source tends to be a much less plug-and-play out-of-the-box experience, and usually requires at least some IT know-how for it to not be an infuriating experience. A lot of FOSS advocates compensate for that by kind of being that over explaining bro meme and get kinda pushy about getting people over the technical barriers because they want FOSS to be widely adopted and be a real alternative, and for good reasons. But most people don't have the time or patience to stumblefuck their way through IT issues, they just want the shit to work.

It's a fair criticism, accessibility is a big problem in FOSS. We've come a long way, but there's still a long way to go.

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[–] ech@lemm.ee 99 points 11 months ago (1 children)

Better comparison would've been something like "Annoyed with your landlord? Go build a cabin in the woods!". Like, that's straight-up appealing to some people, but it's also not just something anyone and everyone can do.

[–] OrnateLuna@lemmy.blahaj.zone 40 points 11 months ago (3 children)

Even then that's not that accurate, more like move to a different place. It's inconvenient and might not have all the same things you wanted/liked from your old place but you can actually change things in the new place if you really want to

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[–] misk@sopuli.xyz 84 points 11 months ago* (last edited 11 months ago) (2 children)

Guy wanted to vent about smart thermostats, explicitly said he doesn't need advice and got bajillion responses with advice, mostly from FOSS folks who couldn't contain themselves. I'd be annoyed too.

[–] shreddy_scientist@lemmy.ml 25 points 11 months ago (3 children)

When I say "don't think of a panda", what do you think of? Pretty much the same thing with saying "don't recommend me FOSS options" lol

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[–] sexy_peach@feddit.de 17 points 11 months ago (1 children)

That's the biggest annoyance with mastodon

[–] bionicjoey@lemmy.ca 68 points 11 months ago (2 children)

Translation:"I refuse to try the thing that people tell me might make my life better. I prefer to rant and complain to random strangers on a public forum rather than accepting that a solution to my problem may exist"

It's funny, this is not at all his stance when it comes to hardware and appliances. It doesn't even sound like something he'd say.

[–] dom@lemmy.ca 28 points 11 months ago (7 children)

The whole point is that a bunch of people don't have the technical skills to figure out FOSS. Sure, sometimes the ux is just as good as the main competitor, but in my experience, usually it isnt and has a decent learning curve

[–] bionicjoey@lemmy.ca 15 points 11 months ago (4 children)

I'd be more sympathetic to that mindset if it was anyone other than TC saying this. He's a smart dude and I have every confidence he could figure out how to use a new piece of software.

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[–] Domiku@beehaw.org 24 points 11 months ago (4 children)

I follow him on Mastodon, and I think many regular users misunderstand his specific problems. They're unique due to his huge number of followers, and I think that if we want Mastodon to grow, it wouldn't be a bad idea to include more tools for folks with large followings.

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[–] AVincentInSpace@pawb.social 65 points 11 months ago (4 children)

When I say to my sister "I will literally buy the house for you, help you move in, and give you my phone number you can call any time you need any help with it" and she comes back with "I'd rather sit here and complain about my landlord" I think I have a right to get angry

[–] vivadanang@lemm.ee 17 points 11 months ago (6 children)

you have to admit this is one hell of an edge case. the vast majority don't have your sister's 'problem'

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[–] Grrbrr@sopuli.xyz 54 points 11 months ago (4 children)

Are you trying to gather a lynch mob here? I think posts like these are quite bad taste. Most wont have a good understanding of the situation.

Does this really fit this community?

I agree. As inaccurate as Technology Connection's statement is, this post here is kind of...distasteful.

[–] YuzuDrink@beehaw.org 17 points 11 months ago (1 children)

Is there a community where a take like this would be considered and welcome? Asking because I would like to follow that community…

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[–] millie@beehaw.org 49 points 11 months ago

That's goofy.

It's like someone hearing someone complaining about a slum lord and pointing them to a company that gives out free parcels of land with free trailers on them. It's not usually, like, a mansion, but it'll do.

[–] onlinepersona@programming.dev 48 points 11 months ago (2 children)
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[–] Knusper@feddit.de 43 points 11 months ago

Normally, I would reply to the guy, because, you know, he's a human being, but there's so many replies, I doubt, he can actually read all of them and potentially someone else has already made that point.

Anyways, I feel like something he kind of misses here is that many of us do it from a heartfelt place. Like, we're all techies. We've all used commercial software to a point where we've grown so frustrated with it that we decided it is a waste of time.

So, it's not us saying "Why don't you go and just have more time/money?".
Rather, it's us saying "This thing is wasting your time? Here is a solution that I felt wasted less time in the long run.".

Yes, sometimes that does miss the mark, because not every complaint is looking for a solution. Or because we may be frustrated with restrictions of commercial software, which are not a problem for less techy people. Or even because we're embedded in this tech world and are hoping to make it a better place, which someone just quickly visiting may not care about.

But other times, I do just happen to know a lot about technology and a non-techy genuinely did not know about the solution I suggested and is actually really appreciative of me bringing it up. It does happen. And it's not easy to discern who would appreciate a suggestion and who won't.

[–] Kolanaki@yiffit.net 41 points 11 months ago* (last edited 11 months ago) (1 children)

You could be tied to a specific piece of shit you don't like because it's what your job requires you to use.

I had to work with Salesforce and when I'd complain about it, Id be given all sorts of alternatives. These are nice but... The dude in charge of what the rest of us had to use liked Salesforce, so we all suffered.

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[–] Luisp@lemmy.dbzer0.com 38 points 11 months ago

You are not buying a house, if the software is free it's more like a expropriation

[–] drwankingstein@lemmy.dbzer0.com 38 points 11 months ago

this is a really dumb take lmao

[–] qyron@sopuli.xyz 38 points 11 months ago (1 children)

"This program is really expensive and I keep having to buy a new computer every two years because it gets so slow."

You're being fucked with, when there are alternatives out there.

But that is none of my business.

[–] Honytawk@lemmy.zip 17 points 11 months ago (3 children)

Alternatives aren't always a solution.

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[–] Lord_Wunderfrog@lemmy.fmhy.net 35 points 11 months ago (1 children)

What do you mean not every casual computer user wants to wrestle with drivers, troubleshooting and running everything through wine all the time?

[–] AVincentInSpace@pawb.social 32 points 11 months ago (13 children)

I literally cannot remember the last time I had a driver issue with Linux but go off

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[–] Jake_Farm@sopuli.xyz 33 points 11 months ago (1 children)

Except it is actually the inverse. FOSS is usually free to access and fork. Whereas commercial walled gardens cost you thousands.

[–] Stowaway@midwest.social 15 points 11 months ago (2 children)

The cost of something isn't always in the form of money. In many cases with Foss there are comprises in either simplicity, stability, documentation, or compatabiliry.

For instance I can boot my machine into a live garuda instance and it runs great, but as soon as I install it, it runs like trash. I spend something like 3 hours fiddling trying to get it going then wipe and try to install smaugos and it wont even boot. I install debian and it works okay but sluggish. Popos works fine. 2 days of fiddling around and I find something that works. Windows may cost more than just money, but it worked out of the box and I didn't have to fiddle or try a bunch of different distros. We can go down that rabbit hole, but let's look at other things.

Foss often has volunteer support that can be hit or miss and often requires more advanced knowledge of the os or software. There's also often toxicity like people shaming for not knowing everything about the application or os. Commercial support is often dedicated and may even remote into your computer. I'm not saying Foss can't do that, but I've never heard of it for free.

FOSS doesn't work nearly as easily or reliably as commercial software a lot of the time. Nextcloud is a good example. There are a million ways to install it, but now you need to learn docker, or how to setup a web server and even then maybe the docker image is buggy or straight up doesn't work. The different Linux distros is another example.

Then there's the learning curve. Even if FOSS has 1:1 parity in functionality, it often comes at the cost of learning a LOT about a new application, or the functionality is different or harder to use compared to a commercial alternative.

Don't get me wrong I live foss. I self host, I'm slowly getting rid of windows and degoogling. But there is cost to do all of this, even if its not monetary. Plus not everyone has the time, patience, or interest in it.

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[–] HiddenLayer5@lemmy.ml 33 points 11 months ago* (last edited 11 months ago)

Because the reason companies are brazen enough to pull the crap that they do is because most people have viewpoints along the lines of this post. Reddit for example has almost certainly performed a cost-benefit analysis and wouldn't have locked down their API like they did if they suspected an actual risk of enough people switching to Lemmy and other alternatives where the lost revenue would have been significant. And they were right, the vast majority of Reddit users tangentially looked at Lemmy and similar alternatives but are still on Reddit. The people actually here on Lemmy saying they'll never use Reddit again are a tiny minority of Reddit's total userbase.

I'm genuinely surprised that a creator who has a ton of op-eds in his videos and constantly pushes for electrification and heat pumps citing their lower environmental impact, which is very correct and noble of him mind you, doesn't apply the same logic to software.

Also, obviously it's not good to be a dick when promoting FLOSS as you're more likely to push people away from it, if that was his point then I'd tend to agree (admittedly I've been guilty of that before). Maybe that's what he meant, but he doesn't mention that in the post and seems to imply that even a friendly or matter of fact suggestion that a FLOSS alternative is available is unacceptable. Like are you complaining just to complain or are you complaining because you want suggestions on how to solve the problem? I don't know what his experience with FLOSS discourse is, but I've personally complained about a proprietary software, had someone point out that an alternative exists, and immediately tried it out and often end up switching. Literally the other day, I was complaining about the Unix cp command, someone suggested I use rsync instead because "it's better", and what do you know they were right.

[–] ono@lemmy.ca 31 points 11 months ago (1 children)

is exactly like saying “why don’t you just buy a house?” to someone complaining about their landlord.

What an idiotic comparison.

Buying a house costs so much money and time that most people cannot afford to, and those who can generally must go into debt for most of their remaining lives in order to do so. Suggesting FOSS to replace "whatever commercial software they use" is the polar opposite, in that it's literally free (usually in both senses of the word). It's more like suggesting that someone consider a new route to commute from home to work.

Also, this opening...

Okay, all you open source evangelist people: your knee-jerk reaction to come at people

...is incredibly reductive and combative. The world needs less of that, not more.

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[–] pkulak@beehaw.org 28 points 11 months ago (3 children)

Ah yes, put your problem out in the internet, then get befuddled when people suggest solutions. Classic.

[–] Honytawk@lemmy.zip 31 points 11 months ago (2 children)

If they ask help with a problem in software, then telling them to switch to a completely different software is never a solution.

If the software is forced by the company they work for, then they do not have a choice to install a different one.

So stop looking at problems from only your perspective.

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[–] Fisk400@feddit.nu 31 points 11 months ago (4 children)

But they are not solutions to the problem. They are asking you to fully abandon the problem and tackle a completely new set of problems.

The most annoying part is that they know this, they just want to signal their own moral superiority.

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[–] morrowind@lemmy.ml 19 points 11 months ago (1 children)

Ah come on, don't tell me you've never ranted on the internet, with no interest in a solution, just to rant

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[–] Kir@feddit.it 28 points 11 months ago

If buying an house was free, you can be sure I would definitely tell that to every fucking anyone.

[–] Templa@beehaw.org 21 points 11 months ago

Very convenient that you left out a lot of context, but I'm an open source enthusiast and he's not wrong.

[–] SnuggleSnail@ani.social 20 points 11 months ago

I don’t get the comparison.

It is true that it is often cheaper to buy a commercial solution + support in a company, instead of using open source and employing a fleet of admins to support it.

But that sure is not implied in the post.

[–] RobotToaster@mander.xyz 19 points 11 months ago (6 children)

Who is this and why should we care about his opinion?

[–] bionicjoey@lemmy.ca 36 points 11 months ago (1 children)

He's a pretty awesome educational YouTuber but this is a dumb take. To be fair, he's not a programmer or software guy. I believe his background is in engineering.

[–] shreddy_scientist@lemmy.ml 27 points 11 months ago (3 children)

Even without being a programmer, associating Free Software with a MASSIVE purchase is bonkers.

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[–] mexicancartel@lemmy.dbzer0.com 19 points 11 months ago

Not to buy a house but to get a house for free?

[–] RiikkaTheIcePrincess@pawb.social 19 points 11 months ago

He's still being a dick about this?? Thought he'd chilled out a bit but now he's lost all damn sense about the matter. Maybe he's at least gotten past insulting all Linux users in his videos and will be keeping this crap to a somewhat more appropriate environment.

[–] dallo@lemmy.kiois.net 15 points 11 months ago

You can pay each month or be free forever.

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