Seriously, you want me to do the job of a cashier and a bagger, give me a 15% discount or go fuck yourself.
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My grocery store recently got rid of their self checkout machines, and I'm actually upset by it. It went from having 6 self checkout lines plus the cashiers to only the cashiers, and now it takes like three times longer to buy my shit.
Also I'm team self check out because I dont want to talk to people
Honestly with my social anxiety, self checkout works perfectly for me. I feel a hard to describe tension when being rung up by most folks that I don't feel when ringing myself up, and if I'm just popping in for a few things I'd rather not stress myself out more than I need to.
Honestly, even without social anxiety, not having to spend the effort to do basic small talk and engage with someone makes it pretty convenient sometimes. The only time I really use the cashier line is when I have a lot of stuff or my kids with me.
Self checkout (at least in my experience) is now just become "regular checkout" with extra steps.
Each time I scan an item it refuses to scan, so I need to wait for an associate to approach me.
I experienced this 15 years ago. I have not experienced this in the last 5.
Except home Depot, fuck home depot
If you don't trust me to the point where you're going to point 2 security cameras at me while I checkout, and this is your idea of "more efficient", then I can grocery shop somewhere else.
Hate to tell you but there are cameras on the "regular" checkout lanes too and they think everyone is stealing all the time.
8 hous at $15 an hour is $120
Two security cameras. At most $2000
Assuming the register is basically the same price
Do you want to pay a person to stand and scan groceries for 2 weeks for $1200?
Or do you want to spend $1200 on cameras that will last years?
30k+ a year vs. $1200 once
People could steal 29k worth of stuff, and the company would still makes the same profit.
The cameras are basically security theater anyways. No one is ever going to watch the footage unless needed.
The efficiency is definitely there
At my usual supermarket, you can take a scanner thingy and scan your items as you put them in your cart. Once you're at the lane, you put back the scanner in place, pay for your stuff, and it's done.
Not only do I not work here, I wish to spend as little time here as possible.
So I’ll hand the scanning and bagging task to someone who has been doing it every day for years and can get that done quickly, in the lane where they provide enough table space to actually work, two people to do the two jobs of scanning and bagging… and all that without the extra steps of weighing every individual item, stopping for assistance if you look at it funny, and stopping to upsell you on the fucking loyalty program.
Grocery pickup > normal checkout > self checkout.
It really depends. I do it in one shop because its more convinient. I have to put the stuff only one time in my hands.
- get the scanner on entry of the shop.
- scan item at shelf and put it in your bags
- repeat 2
- scan exit
- pay
- put bags from shopping cart into car.
That sounds like a dream self-service option.
in my experience it is:
- Go put it all the things in the cart
- Unpack each thing from the cart.
- For each thing: scan it, weigh it, maybe you pack it in a bag. You get three bags, so no real option to organize, and hope you like plastic bags. Also zero table space to work with.
- As you go, put the things you scanned on the cart with the stuff you have yet to scan, don’t mix anything up though!
- if you scan too fast or encounter an item that is wrong in the system: get fucked wait a few min for an attendant to punch in their PIN so you can try again. If that doesn’t work, get fucked wait for a supervisor to come around and override whatever shit their system is doing wrong.
- If you scan too slow or look at a prompt too long get fucked an attendant will be on your ass instantly to demand to know what you’re doing wrong. Yes this is contrary to the above wait time, and I don’t know why both of those things are true.
So yeah you can probably see why I hate self checkout.