this post was submitted on 23 Aug 2023
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I'll get downvoted to hell for this, but the CEO is at least partially right. It is really hard to get to know people and build trust remotely.
I started my first post-college job in August of 2020. Most people were remote, but I was not due to the nature of my work. It is extremely hard to get to know people exclusively over email, phone calls, and video calls. It's frustrating not being able to get to know people even at the surface level. Knowing a little bit about your coworkers allows you to build rapport with them. Video and voice calls can be unreliable, and people can be very difficult to understand without in person cues and the ability to read lips. I say all of this as a very introverted person with social anxiety.
That may be true for some people individually, but I believe if no one at a company is able to build any connection (even on a professional level of base rapport ), that's much more an indicator of the company's failures to build a proper company culture that supports that.
People have been making close friends over the Internet with zero in-person interactions for decades now. And that's even without video chat being the primary way of doing it. I work 100% remote at a company with ~2500 employees. I'm pretty introverted, but I've managed to make a few friends mostly over slack that I would ask if they wanted to grab a drink or something if I were traveling through their area. There's no pressure or expectation of that from the company, there's no "we're family" nonsense, they've just created a company culture where that can happen.
I disagree completely. I love the word terroir. It's a good metaphor. A good wine comes from a grapes in a specific place, with specific soil conditions, with specific weather conditions that can't be predicted or replicated. Even if you could replicate the controllable variables again, the variables are too great to replicate. Sometimes terroir happens at work, and it requires all these things to come together in a place and time. I was lucky to have that in my career. But with remote work I don't think that will ever happen again and remote work will prohibit that. I love working from home 2 days a week. But I wish we could figure out a 3 days a week in office that makes sense.