this post was submitted on 22 Aug 2023
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So many of the articles posted here are about serious political topics. I thought something more light-hearted would be a nice change of pace.
But also: who chats with the person at the drive-through? I cannot imagine wanting to do that. I order on the app as a way to minimise the amount of discussion that has to take place.
Probably the same people that stand in queue for 20 minutes but refuse to glace at the menu to figure out what they might want until they're actively being served and are now holding up the massive line behind them.
End Old man rant.
Most likely, also, they probably hate self checkouts because 'removes the human element' where they can chat to a forced corporate hostage that basically has to be polite.
I'm a self-checkout hater, but that's mostly because I'd rather dump my groceries on the conveyor and zone out while someone else gets paid to do the work. If I do self-checkout, I have to do everything myself and then it complains and I have to get staff to come fix it and it's all so stressful.
The new Scan and Go option is absolutely brilliant. You just scan the barcode with the app as you put it into your trolley and then pay on your phone, scan a QR code on your way out, and just walk.
Sometimes you get selected for a random spot-check before you can walk out, in which case someone comes over and scans 5 random items before you can go. But even with that it's so much better than old-school self-checkout.
…as long as they don’t ask 20 questions.
“Please put your bags in the bagging area. Tap yes to continue.”
“This checkout doesn’t accept cash, do you wish to proceed? Tap yes to continue.”
“Please scan your loyalty card. Tap yes to continue.”
“Did you want to pay by Card? Tap yes to continue.”
“Do you need a receipt? Tap yes to continue.”
I know I am paying by card, I don’t need a receipt, I have arms and can carry my groceries without a bag and I don’t have a loyalty card because you ask too many annoying questions at checkout, now shut up and take my money.
Nope, no questions. No bagging area. Cash is not an option because you're paying on your phone with payment details you've saved. Your loyalty card, if you have one, is tied directly to your account and thus automatically "scanned". Receipts go to your account automatically, no printer.
I am yet to bump into this, where abouts is this around Brisbane?
Huh, I thought it was at most stores these days. But looking at the Woolies website just now, it's still only a relatively small number. Here's the complete list of Queensland stores that they say on their website have it:
I note that Toowong is not on that list though, and that's where I regularly shop, so it looks like the list is out of date. The app tells me that you can add to that list:
Ah right, thanks for the info! Def will give this a try, when I go in to shop in person it's usual paddo, might brave Toowong to try this out next shop!
Funny enough, the people who do the chatting tend to be old men, at least as someone who's not from Australia.
Edit: Read another comment that it is indeed old people. Some things don't change regardless of race or culture, it seems!
Some of us can't read the menu board from within the queue. Tiny fonts and rapidly changing screens. I prefer to order using the kiosks.
https://youtu.be/Q0GtFjnXOuw?t=33