this post was submitted on 18 Jul 2024
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So question: when you have to rate something that doesn't apply, do you give it a 5 or 3 star? eBay always asks me to rate seller communication, which is almost never relevant. They mark it as posted, and that's generally the extent of the "communication". I have been marking that as 3 stars, but I was thinking, that probably brings down their averages, right? I'd be annoyed if my feedback rate went from 100 to 99.97% because someone thought something was irrelevant.
Seems like a bit of a disconnect between how I issue ratings and how I take ratings into account. All this online review stuff seems to have skewed the bare minimum rating from a 3. i.e I probably wouldn't consider a shop or seller that's only rated 3 stars, even though in my mind, 3 stars means neutral, when it comes to reviews, 3 stars seems bad
5 stars. That's the default.
The logic to US companies is backwards to us. We think of it as earning your stars. And yeah, 3 is kinda average. Not bad, not great.
They think of it as 5 stars is normal. Perfect every time. You lose points for imperfections.
Example: An Uber driver would lose their job at around 4.1 average rating. So after your trip, you can say 5 stars (normal) or anything else (fire this driver).
It's stupid, and completely ruins the point of a rating scale. Plus, it's also not really compatible with Australian culture. We would think 4 stars is good. 3 stars is ok.
@Nath @Baku
An eloquent and insightful explanation of Aussie culture there. Five stars is probably wanky overkill. Four stars sounds expensive. Three stars is normal. Two stars getting a bit bogan. One star quite feral.
@stepchook @Nath @Baku yes this is infuriating in many of the sharing/gig economy areas, and it's definitely Aussie culture but also many others, US is actually the cultural outlier here.
To the point that I basically will never allow French people in Airbnb because they ALWAYS rate low.