Technology
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That was one of My favorite things about Crunchyroll. I love going through the comments after finishing a series and seeing what others were thinking. I know anime fans can be pretty crazy, but I very rarely saw toxic comments. It was mostly people talking about a shared experience and was surprisingly wholesome the majority of the time. I even got some good recommendations about what to watch next because of it too
Just to hazard a guess, it might be pretty closely moderated to keep the toxicity down. That might just be costing Crunchyroll more than they think it's worth.
this is exactly it; anytime you see a really wholesome comment section, it's because they have a team to actually moderate it which costs time and money
Never really thought about that but that makes a lot of sense.
This is crunchyroll, it was probably not moderated at all.
They banned someone for a few weeks who'd comment Dub time on dubs after some weirdos got irrationally angry about it and mass reported her. There'd also be a meaningful comment on the actual episode from the same user, but it wouldn't be upvoted as much, so wouldn't be displayed as prominently. Before the ban and after it was reversed, there'd typically be an argument in the replies to the Dub time comment between people angrily ranting about it and other people defending it.
So there clearly was some moderation, but beyond an automated bad word filter, and I guess something blocking URLs, it was done sparingly and reluctantly.
In that case they should've added AI based mod tools instead of just turning them off.