this post was submitted on 09 Dec 2024
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If only the fucking phone would work that long.
My Pixel 6 Pro was replaced twice within the two year warranty. Always for display errors(Display crapped out partially or has sudden "green flashes" when in maximum low light setting). Each time was a customer service nightmare and took ages. The current arrived damaged (they send you refurbished phones which in theory would be okay if they would actually be refurbished - last one was still reeking of smoke) and the FP did not work, additional loading only works when the cable is pushed in to the maximum by hand. When contacted they refuse further customer service claiming their service period ended (it did not, legally they are obligated according to the laws here), but their customer service agents do not give a shit. "It's written here" and "then sue us, lol!" are quotes.
The problems with the screen are known and there are hundreds of posts about it online. Each listing similar troubles.
I really loved the phone when it worked. Great camera, perfect size for me, clean OS, a lot of bang for the buck. But shit like that made me get a Samsung.
My Pixel 6 pro needed one replacement, for a dead green circle in the corner.
They insisted it was my fault, and I loaded unapproved software that did it (I didn't, I'm boring with my phones these days).
It got replaced, I had to pay to get it replaced (25USD)...
The phone was a disappointment, though, from day 1.